I'm writing this review for my fiance. beautiful car no problems except a tire that looses air on a regular basis. ( our fault, we never called to tell them about it) friendly staff took a little while to get car, no big deal. The big deal and the reason for the the 3 star rating is the finance department. My fiance was put in a cubical and told sign here, here, here. Initial here and here and here. Being from the business I knew this was wrong, she explained nothing, when the woman left the room I told my fiance I bet she charged you for GAP insurance. When she came back in the room I asked her about the gap and why she never mentioned it, she said oh well I'm just coveringing and I thought they would of told you about it before. So apparently when you are covering for a coworker you get to deceive the customer. We then received papers from the bank showing they had charged us other fees we were unaware of, (which the bank removed from my account.) The moral of this story is you can trust their cars but their finance department is a little shady.
Meghan at the front desk along with Becky were awesome, very fast responses, got me in right away to speak with Dave the salesperson, not you're typical experience by far. Dave got right on my requests, was able to secure me financing within hours. He was honest, trustworthy and not pushy unlike many other dealerships in the state. Highly recommend this dealer to anyone looking for a used car.
Great experience here! I came down from upstate New York as J&M had a car I really wanted for a while now, and they were the closest spot. Seamless process. Didn't feel like I was pressured - not that I had to be sold too hard on the car, since it was flawless, and I really wanted one! Everyone was extremely professional and helpful, and quick to respond. I worked with Dave on the sale of the car, as well as Ken, and Cassandra. It was by no means the easiest process from them, as I had to transfer an out of state registration, as well as flip an upside-down loan onto the new car. Put down a deposit on the car and a week later, everything was ready to go - signed, sealed and delivered. Transferred registration came in the mail by FedEx Express two weeks later, just like they told me it would, right on time. As far as purchasing a car goes, I could really not have asked for a better experience. Great job by all!
Purchased our used vehicle here just a month ago. BEST sales experience we've ever encountered. No salesmen to follow you around every car you look at, no one throwing numbers in the air. When we were ready to test drive a vehicle a salesman took us out, and was so helpful with giving us all pertinent information on the vehicle. They will even take the vehicle to your own personal mechanic to look over should you choose that option. Over and above service! We were sold!!
Overall great experience. Every employee that we interacted with was extremely friendly and accommodating. We test drove 2 vehicles and ended up buying them both. As soon as they pulled them up I was happy. They both purred, they were both spotless , they both smelled great inside and most importantly they were priced well. We were able to drive one of the vehicles home the same day and the other one will be ready in a few days. I highly recommend this dealership. We bought our vehicles outright so I can't attest to how they work with financing, but if it's anything like the way we were treated you won't have any issues. Even if you aren't in the Naugatuck area I would recommend taking a drive to their locations. My girlfriend and I drove an hour and a half there and I would do it again in a heartbeat. Extremely satisfied.
Elite Apparel Plus
A very positive car buying experience. They have about 500 used cars all which seem clean and fairly priced. No sales pressure at all. Ken F. was very helpful. He offered to have the car I was interested in driven to my mechanic for inspection. Even the bathroom was clean. Would recommend.
Purchased my car about 18 months ago. My sliding doors back latch stopped working properly so we called Seth about it. He ordered the part and once it came in we set an appointment for the repair. 2 hours in and out and my door is done! AMAZING customer service all the way around from start to finish. And the tech that did the job was very efficient as well! I couldn’t have asked for a better experience! This is hands down the best used car dealership around! Can’t wait to go back when we are ready for another car!!!
More than excellent!
If you ever were hesitant about buying a pre-owned car and did not know where to start, you can stop comparing and just visit with Sue Janelli at J&M. She was highly recommended by friends, is a total professional, will advise you with thorough knowledge of any technical aspects of the possible cars you are looking at, without being pushy, has a great sense of humor and patience. I love my new car and the daunting paperwork, registration and financing were all taken care of. A great experience!
Wife bought a car from this place, I looked the car over and it looked. I told her to make sure that they changed the oil and top off all the fluids except the brake fluid because the brake fluid looked to have been recently changed and the levi looked correct for the minimal wear on the brake pads. They went the extra mile and did a full brake job, pads and rotors all around, the brakes were fine but they did it anyway. Nice, I get to skate a few years without having to do a brake job on her car!
This was my first time financing my own car and it was a better experience than I had anticipated. I worked with Sue and Van. They were both genuine and said what they were going to do which was my biggest thing. They helped me get exactly what I needed for a good price and a great car. I drove off the lot feeling good and confident about my purchase.
If you're looking for a new car and dont give serious consideration to J&M- you are making a gross and negligent error of judgement! Service dept. is spot on top of your needs, the sales team is impressively professional and extremely accommodating, and the Quality of their cars is PAR NONE! You simply MUST shop J&M if you are serious about buying.
I went and looked around for the 2 cars that I saw in the website, found them with help from Sue and took it home a week later! It was funny because as I was looking another customer that was driving stopped to recommend and praise j&m for being excellent (which I already knew because I brought a family member here to purchase a car 3-4 years ago). And Sue (and Ken) was excellent, she was VERY helpful, so helpful that I brought my brother to her a couple of days later and he left with a car 2 weeks later. They weren't just any cars but cars that we actually wanted and were looking for. I loved the fact that there was no pressure when looking, they don't follow you around, they wait for you to approach them with questions. That was a plus for me,I would definitely recommend this place, they will not scam you or give you trash.
An incredible experience Professional,courteous and puts you at ease as soon as you walk in No pressure at all One of the 1st places I went to and after 5 other dealers came back Bought a beautiful car lo miles and a geat price walked in and 3 hits later my car was ready, registered, plates on and drove off Safe yourself Ali of aggravation go here You won’t be sorry Thank you Luis and Seth for making buying this car so easy Single women do t fear your in good hands here ??
At the end of May 2018, my wife and I purchased a used 2012 Ford Escape Limited from J&M Automotive in Naugatuck Ct.. • During the test drive with our sales person Brad, I twice asked if the navigation maps were current and was reassured, that yes, they had been checked prior to our driving 2 ½ hours to see the vehicle and as discussed over the phone when we inquired about the vehicle. Upon purchasing the car and getting home, I became familiar with the car, and was able to access the navigation maps version and found that the maps are version 4 and that the current version is 10. • On 6/21 I called J&M and left a message for Brad about this and asking him to contact me. I never got a reply. • On 6/28 I again called J&M and was able to speak to Brad who remembered my inquiring about the maps and stated that J&M would order a current set thru their service group because it would only cost about $80, and that he would contact me with a tracking number when he shipped them to me. • On 7/5 I once again called J&M and spoke to Brad who now told me that the purchase had been approved and that it would be from Ebay and that he would contact me when he shipped the map discs with a tracking number. • It is now 7/19 and there has been no contact from Brad or any Map discs delivered. Also during the signing of the vehicles paperwork I found that J&M had charged us for a new car registration which we did not want because we were planning on transferring the current plates to the new car. After discussion it was agreed that we would transfer our current plates and that any difference between the transfer and the “new registration” fee would be reimbursed to us. After registering the car and emailing copies of requested paperwork to J&M we still have yet to receive the difference in cost. I did discuss this with Brad on 6/21 and was told that a check would be forth coming. As a result of a lack of resolution with J&M Automotive I have filed a complaint with the Connecticut Better Business Bureau (#12975558). UPDATE 7/30/2018 The Connecticut Better Business Bureau contacted J&M and after numerous emails with "Seth" from J&M, ALL issues have been resolved. Our thanks to Seth for personally handling the issues detailed above and expediting the refund and map update.
At the end of May 2018, my wife and I purchased a used 2012 Ford Escape Limited from J&M Automotive in Naugatuck Ct.. • During the test drive with our sales person Brad, I twice asked if the navigation maps were current and was reassured, that yes, they had been checked prior to our driving 2 ½ hours to see the vehicle and as discussed over the phone when we inquired about the vehicle. Upon purchasing the car and getting home, I became familiar with the car, and was able to access the navigation maps version and found that the maps are version 4 and that the current version is 10. • On 6/21 I called J&M and left a message for Brad about this and asking him to contact me. I never got a reply. • On 6/28 I again called J&M and was able to speak to Brad who remembered my inquiring about the maps and stated that J&M would order a current set thru their service group because it would only cost about $80, and that he would contact me with a tracking number when he shipped them to me. • On 7/5 I once again called J&M and spoke to Brad who now told me that the purchase had been approved and that it would be from Ebay and that he would contact me when he shipped the map discs with a tracking number. • It is now 7/19 and there has been no contact from Brad or any Map discs delivered. Also during the signing of the vehicles paperwork I found that J&M had charged us for a new car registration which we did not want because we were planning on transferring the current plates to the new car. After discussion it was agreed that we would transfer our current plates and that any difference between the transfer and the “new registration” fee would be reimbursed to us. After registering the car and emailing copies of requested paperwork to J&M we still have yet to receive the difference in cost. I did discuss this with Brad on 6/21 and was told that a check would be forth coming. As a result of a lack of resolution with J&M Automotive I have filed a complaint with the Connecticut Better Business Bureau (#12975558).
Hands down the best dealership I've ever worked with. Other dealers trick and scam you and are never transparent about everything. Not here, J & M was nothing but exceptional! They gave me $2500 more on my trade in then any other dealership, and not to mention they fixed everything on the car that I was not happy with. They reupholstered the arm rest and painted the tailgate where there was a terrible touch up job. Anything to make the car the car I wanted to drive home. What you also don't realize is that this dealership will give your car a full service before you drive it home. They have their own service department where they don't let you drive the car home till its been looked over fully and gets new tires brakes and rotors and oil change. That alone is over $1,000 value added right to the car and is all part of the price you pay. I can't write enough good things about this place, if you need a car go and ask for Brad, and you'll be in good hands!
I felt completely at ease as soon as I walked in the door. Everyone was so nice and helpful. Speedy service. Attention to detail. A nice lobby with comfy seats. All my questions were answered. And I left with the car of my dreams! Can’t ask for much more than that! Thanks again Seth, Vinny, Paul and Ken for all of your help! I 100% recommend this place!
My husband and I bought our Chevy Tahoe from J&M and the whole process could not have been smoother. We never once felt pressured or swayed. The entire staff was extremely friendly and knowledgeable. Any concerns we had we addressed and handled immediately. The car was completely detailed and we even were sent off with a full tank of gas upon our pickup. Highly recommend this dealership!! Quality cars and quality service.
My son had bought a 2014 Jeep Cherokee LTD from J&M in March 2017. Turns out that vehicle had some undocumented Jeep features that caused some big issues. In short, the car would shut down with no warning and lose power if the oil level reached a certain point (google this one). Anyway, after dealing with Chrysler unsuccessfully for almost a year, my son reached out to J&M to see if they could help him out at all....shortly after they contacted him and told said they could probably work something out with him. They did! They not only took back the Jeep but they worked out a deal for another car for him. Excellent customer care to say the least. Big Kudos to Brad and Seth at J&M!
I have been looking for a car for a little while now. My sister recommended that I go to J and M automotive and ask for Steve G. They had all the cars I was looking for. Steve was very kind, knowledgeable, and didn't rush me at all. I had a great experience. I would recommend J and M automotive and Steve to anyone looking for a car.
I had a few vehicles in mind but wasn't sure what I would be approved for loan wise so I applied for pre-qualification thru their website. I was emailed back first thing the following morning by Seth, the sales manager and met up later on to see what would be the best car. Unfortunately at first, I had to turn down what I was offered due to the payments being too high. I happen to have no credit so it was unavoidable. I received a call about 20 minutes later with two cars that were perfect for me in price, etc. Long story short between Seth, Brad(my salesman), Ken(finance manager) and Doug(mechanic/salesman)--I was able to drive off with a car AND it's in my budget. Everything was explained to me in depth about the loan process and I was made to feel comfortable, not pressured to do anything I wasn't comfortable with or didn't understand. I will definitely be back in the future and I will refer J and M Automotive to all my friends & family!!
Tim Servidas Jr
After spinning my car on the highway in the snow, I went in search of AWD. I wanted a wagon, which cut down my choices, but J&M had an Audi A4 Avant that fit my criteria. I emailed them and set up a time to come in. After about an hour drive, I arrive to find the A4 was already out front and on, waiting for me to test drive it. A few minutes in the car sold me. Rich was super friendly, knowledgeable, and fast at getting my info entered. He was upfront about everything and I never felt pressured at all. All told, I was out of there in an hour tops. The car was ready a few days later. They had put the car through a thorough inspection to ensure it was completely good to go. I went in for the paperwork, and it was done in a flash. They offered a warranty, but didn't pressure me when I decided to decline it. In about 30 minutes I had traded in my old car and was the proud owner of the Audi. Since my car is going to be registered out of state, I just have to go back for the plates once they arrive. One minor thing with the car cropped up. The rear wiper sprayer didn't work. So I emailed Rich, and just like that, he replied that when I go in for the plates, he'd get it taken care of. Cannot recommend J&M enough.
This is our 2nd car purchase from J&M Automotive and we couldn't be happier! Everyone was thoughtful, informative and friendly. I like that there was no pressure or salesman chasing me around the lot! The entire process was quick and easy and their flexibility with pick up made the entire process quick and painless! I would HIGHLY recommend J&M Automotive to anyone looking to purchase a quality used car at a great price!
The entire process went very smoothly. They brought the pick-up we were interested in right out. Brad test drove us and showed us all the features of the truck withing 15 mins of our arrivals at the dealer ship. Brad gave us all the info we needed and when we picked up the truck everything went smoothly. J&M was recommended to us and we would recommend to others
A Google User
This place has the best selection of clean cars in the area. I am not an easy customer to deal with, Steven handled me with care and patience. Taken me on many test drives and printing out many car fax reports. He went above and beyond any dealership I've ever visited. The cars were all priced competitively and Steven gave me a fair value for my trade. I highly recommend this dealership and specifically Steven Magura to anyone in the market for a new vehicle.
This is our third purchase from J&M... and we have referred them to friends who have been very satisfied as well. Staff is knowledgeable and friendly. Vehicles are meticulous inside and out... and there are hundreds to choose from and in all price ranges!!! Something for everyone! Stop by and take a drive.. oh and ask for Steve :-)
Were on our second vehicle with J&M... This last time, was more of a 'toy' purchase and Ray helped us out. We had an awesome experience! Ray was more than happy with us checking out the full potential of the vehicle we were buying, as he understood the reason for the purchase. Although this review is months over due, we're even happier with our GT now than we were when we bought it. Thanks again Ray!
John Koch IV
My car was failing and needed to get into something else quickly. The people at J&M automotive were extremely helpful. There was no pressure to purchase anything. No tricks, no gimmicks. Pricing is fair as is. Best car buying experience I have ever had. My salesman Seth was super easy to talk to, knowledgeable, and very patient;Easy going. My biggest surprise was, it didn't matter where I was in the building, or the lot, everyone wanted to help, never felt that reluctance, like it was their job and they had to, felt very genuine. Someone even came over to help me make a coffee, from the machine. I got exactly what I wanted, The car was taken care of and cleaned. And I was driving my new, used car the next morning. Super efficient!!! Thanks J&M!!!
Seth Brown made looking for a vehicle stress free. He listened to what I was looking for without pushing something on me I wasn't interested in. He answered my questions and was very knowledgeable. Unlike a lot of sales people, Seth never talked down to me or made me feel stupid. He kept in touch with me every step of the way. This was my second vehicle purchased from J&M. My first one was 6 years ago. I will definitely return to J&M in the future and I hope Seth is still working there.
This was my first time shopping for a vehicle that would require financing and not being sure about my credit score I was nervous at first but all that changed the first time I spoke with Brad on the phone. He was super helpful and reassuring throughout the whole process and put my mind at ease when working towards making my decision. Brad was a great salesperson to work with and was encouraging without ever pushing me or makekng me feel pressured to make a decision. J&M automotive has a great facility and a fantastic staff and everyone I talked to was a pleasure and joy to work it. I couldn't have asked for an easier or more pleasurable car buying experence.
Came in, was immediately greeted and asked if I needed help. I told the salesmen, Vinny, about some of the cars I was interested in, that didn't work out. From that information he suggested another car which ended up being perfect, still test drove multiple cars, and drove the car I ended up buying more than once. They were extremely patient. Started detailing the car right away when I mentioned I wanted to take it home today. Excellent help getting financing, and coordinating with my insurance company. They even went to get me a full tank of gas. Great experience, great selection, great dealership!
I have purchased several vehicles from J&M and have always been extremely satisfied. I have four daughters and each have had the pleasure of getting their... read more
From the moment we walked in and greeted by Sue, we felt right at home and had a great feeling about doing business with J&M. Their reputation precedes itself (we see their logo all over CT) and now we understand why. The experience was seamless, the staff professional and knowledgeable and we have nothing but great things to say about our experience there. We highly recommend J&M and will tell others who we know are looking to buy or sell to check them out first. Thanks for everything -- and I absolutely love my new car!
We came, we saw, we conquered. Brad was easy to deal with. I've read some reviews that he's a fast talker trying to sell you anything. I can assure you that's not the case at all. He's no BS and extremely helpful. The application process was a breeze and the financing took no time at all. I was stunned at how quickly, efficiently, and painless the process was. Most people loathe buying cars because it's such a procedure and production that takes 4 hours, usually ending in tears. Well, of the three cars I've purchased from different states and different dealers- this was by far the most pleasant experience. Dare I say we had a little fun? Buying a car is a huge purchase, and they have an amazing inventory of stuff you may not have even considered before. My car is clean, in great shape, and for a fair price. Also Danielle at the desk is lovely and can help answer any questions you have- which is a breath of fresh air! I look forward to buying another car from you guys soon (but not too soon!)
We were pleased to see the car we looked at online was true to the pictures. Having driven from the other end of the state, it made our decision that much easier. Sue worked with us to be sure we could take our "new" vehicle home the same day. The whole process was quick & easy, from start to finish. We'll be back when we're in the market for another vehicle and will definitely recommend J & M to our friends.
Working with Brad and Steve through this process was smooth sailing. I never felt like I needed to call or follow up on anything. Brad was great to work with and is very informative with any request you make. I never had a doubt with losing trust with any part of the process here. If you are looking for a hassle free transaction I highly recommend J&M Automotive with your car shopping experience!
Working with Brad and Jeff far surpassed any of my expectations with the experience that I had at J&M Automotive! Where do I begin... from the cordial and organized front staff that I spoke with.... to the simply effortless visits. Brad had me at hello with his friendly demeanor, his personable ways and most of all his HONESTY. On my first visit to test drive the vehicle I had only been there for 30 minutes, while in that time I was able to test drive the vehicle, go over some of the things that I was concerned with and also sign the papers to purchase the vehicle. In the busy world that we live in, people do not enjoy wasted time and I am overly thankful that Brad was so courteous of my time. You will not find this anywhere else as I have visited numerous dealerships that will have you there for hours with no outcome. I had not imagined that my second visit could have surpassed my first visit, Brad and Jeff delivered all of the things that I had been concerned with as far as small scratches,new tires and minor wear that I had disliked... they went above and beyond to make me happy...Not to mention the fact that my entire process was less than 1 hour total from my first visit to my bon voyage. I have already referred numerous people to go see Brad and I know that in the years to come I will be seeing him again. Thank you for everything :)
I just picked up my Subaru STI and I had the best sales person hands down. Michael really eased my nerves. He was very knowledgeable about the Subaru. Michael took time with me to not make me feel like just a customer but a friend. ken the finance manager went above and beyond to help me get approved. thanks J&M for getting me a great car.
A Google User
First and foremost J and M did as their commercial says they exceeded my expectations before,during, and after the sale. I want to thank Dave for the sales man for walking me through all the steps, which as a first time buyer was very scary. Steve the finance guy and I think his name is Kin. J and M went above and beyond so very happy with my purchase.
A Google User
J & M automotive has been in Naugatuck forever. They have an extremely large inventory of used cars. When you drive on the roads of Waterbury you see... read more
I cant say enough about my experience here everything went perfectly. Steve M. really listened to what I needed and got me what ended up being the perfect car for me. Steve was patient and caring. This wasn't an easy transaction but I was always kept in contact buy Steve. My finance person was also Steve and that makes it very easy to remember their names when i come get my next car. Thanks again J&M
Le doy 5 estrellas! Fue facil encontrar el carro que yo quen. Atraues de su website. El carm actual era exacto a su foto hasta se veia mejor. Limpio bajo en millaje y a buen precio! luis el vendedor fue muy paciente y supp todas las contestos a mis preguntas. Muy contento com mi compa Gracia al staff de J&M
A Google User
Wife bought a car from this place, I looked the car over and it looked. I told her to make sure that they changed the oil and top off all the fluids except the brake fluid because the brake fluid looked to have been recently changed and the levi looked correct for the minimal wear on the brake pads. They went the extra mile and did a full brake job, pads and rotors all around, the brakes were fine but they did it anyway. Nice, I get to skate a few years without having to do a brake job on her car!
Best dealership ever!
Growing very tired of my 97 cavalier I've had for 11 years one day out of the blue I just had enough of it and said to my girl I wish I can get a new car!That same night she found J&M auto and actually woke me up out of my sleep and insisted that I check out this website they seem good,I kept refusing because I've had such bad experiences at dealerships.I finally stopped being hard-headed and just looked at the J&M website. I saw they had a 09 Dodge avenger a beautiful black SXT V-6 I didn't have to look no further I wanted that car.My girl kept on about let me leave an email about the car so they can contact you.Finally again I gave in and said UGH.... OK.Friggin 3 minutes later ken called me,man these guys move fast!He said how much u got down,when can you come down and do you wanna test drive it?? I said stuttering uhh uhh I can come down in about a hour I guess,he was just moving so damn fast I didn't know what to say?So we head down there from West Haven sweating like we're in a sauna on this beautiful hot as hell of a day in july cause my AC didn't work,my girl is eating ice and I'm drinking a slushy to cool us down,we crack up about it now.The whole ride there I'm just saying to myself this is a waste of time even though I have a pretty decent job,$800 dollars down,a trade in and a credit score of 610 which is like borderline fair still thought no way I'm getting that car.Got there and some guy named Brad like ran up to me and said your mike right I said uhh yeah,I didn't even walk in the friggin building yet!He says to me I'm about to get the car you wanna go for a test drive....sure I said.We didn't even really introduce ourselves yet?After the test drive he brings me in the office and says why you look discouraged so I say to him... I got bad luck with dealerships he says to me we make dreams happen my man I will get you this car.I was literally in his office for ten minutes next thing you know he's asking me to put a little down so he can hold the car for me.3 days later later he calls me and said u got approved the car is yours.One day I'm driving a 97 cavalier with 200,000 miles on it and with no plans at all or not even searching for a new car 4 days later I'm driving a 09 avenger with 76,000 miles on it.It was surreal.Brad and everybody who works at J&M auto are just awesome,great attitudes,friendly,so fast they will make your friggin head spin and they really try to help you as much as they can,excellent customer service!!!If anybody is looking for a car look no further they are excellent!So thank you J&M for helping me get a beautiful car that's been running great for a year and a half now!
I just bought a Honda Accord from J&M automotive and so far the car runs great. Bruce was my salesperson and he was very easy going and straight forward. Usually dealers lie to you about their cars just so you buy it but J&M was different. I reccomend this dealer to anyone! by Olivia 11/25/2011
A Google User
I would definitely buy again from J&M! This dealer was very helpful in assisting me to find the right car. I had gotten into an accident and needed a car quickly. The car that I purchased was a great price(I did my research and compared). I was very satisfied with my purchase and J&M in general. I would absolutely recommend them!
A Google User
I just purchased my 3rd vehicle from J&M last week and have had nothing but good luck with my vehicles from them. The only complaint I had in the past was the time I had to wait in between leaving deposit and actually picking the car up after being serviced, however, they have just moved into a bigger facility and this time the turnaround time was just one day. I will continue recommending J&M to family and friends as I have for the past 5 years!
A Google User
A friend recommended them to me when I decided it was time for a new car. I checked out their website and their prices were really great and I got a fast response from them when I emailed about a car. Dave spent a lot of time with me narrowing down what car I wanted and he was a nice guy to work with. Everyone was really nice and helpful there, and most importantly, I love my new car. I'll definately buy from them again.
A Google User
I came in on a Saturday looking for a car in a specific price range and ended up working with Paul who was very relaxed. He let me browse and I picked two cars that I liked, we got the test drive and chose the car that day. It was easy, efficient, and Paul even survived my dad's battery of questions (I am much more easy going). The car is great, although I have only had it for a fews days now. They even went out of their way to mail the paperwork to Boston overnight because I forgot to tell them that I was only in town for that weekend to specifically do car shopping. I ended up buying the insurance they offered as well (covering me for an additional 40k miles of everything since the '03 Honda I bought had under 80k original miles). All in all, very wonderful experience.
A Google User
Friends and family of mine have been gone to J&M to purchase and service vehicles for many years now. Naturally when it was time for me to purchase another car, I thought of them. Now, after working with them, I would never go anywhere else. I needed the car as soon as possible and I very was impressed with the efficiency in which the entire team worked. They are very honest and very friendly. I will only use J&M for my service needs. I don't easily give recommendations, but J&M gets my HIGHEST recommendation!
We just purchased a 2007 Camry from J & M and were very pleased with the service we have received so far. I submitted an application online and received an immediate response from Kyle who was great in getting us a car that fit our budget. We are looking forward to picking up the car and would definitley recommend J&M to friends and family for their quality focus they offer to their customers and potential customers.
My wife and I bought a 2005 toyota corolla for our son. A week later the battery went dead on a saturday night. The next day I purchased a new battery and had it put in the car because my son needed the car to get to work. On monday I called J&M and told them about the battery. They sent me a check for the battery. I will buy my next car from them. Thanks!!
My Husband and I are immensely pleased with the experience we had at J&M. Never has buying a car been so easy!!! Brad was an excellent salesman and everyone there was so nice. Sometimes buying a car can be intimidating but that was the not the case at J&M!! In addition,we didn't feel pressured to tack on any unnecessary packages. The entire staff was very professional and welcoming. We are so happy with out 2007 Tribeca and the price we paid.
I can't express enough how amazing J&M is. As a single mother I was nervous about walking into a dealer alone and being taken advantage of. I met a sales guy named Vinny and he was by far the nicest down to earth man I have ever met. He took hours and hours with me picking out the perfect car for my son and I. Not once did he seem annoyed by my questions or made me feel like a bother. He told me honest opinions on the cars I test drove. Wither it was good or bad. I didn't feel alone anymore. I drove away with the car of my dreams. I highly suggest everyone asks for Vinny, he is the best at what he does for sure. And once you are ready to talk to a financial rep, Ken is the man! Thanks Vinny and Ken and Thank you J&M for being the best dealer in New England!
I recently bought a Ford pickup from J & M. The experience was top notch through the whole process. The pictures and descriptions of the vehicles were exactly right on. (Which was appreciated after we had driven over 100 miles to this facility.) They gave us plenty of time for test rides and discussion and never hurried us. Financing process was almost painless and the complex process of out of state plates was handled promptly and efficiently. When we picked up the vehicle everything was worked on that we had agreed upon. We would recommend this dealer without hesitation.
I was extremely pleased with the personalized attention that my daughter and I were given by the salesperson, Vinny, when we walked through the door. This was our first car purchase and we had many questions.He took the time to answer each and everyone of them. She told him what she wanted in a vehicle and how much she could afford. He was very patient and understanding and helped her to choose the best fit. I greatly appreciate all the time that was given to us to make this the right choice for us. And above all else I appreciate the honesty and service given to us. I have already recommended J & M to several of our friends. Thank you for make this a great experience.
I couldn't have had a more pleasant experience at J&M! Our salesperson, Brad, was patient and helpful through the entire process. He answered every question honestly and quickly. We got great financing and the whole process was very easy. If you're in the market for a used car and want a wide selection of vehicles to choose from, at a great price, this is the place! I LOVE my new Honda Insight!
As always J&M is the best place to buy a car. Dave Decarla was beyond helpful. He made the process seamless and quick with the help of Ken in finance. The buying process was effortless for my husband and myself. I will continue to come to J&M for all my car buying needs. Thank you for the fantastic service
I recently bought 2 cars here and my experience was fantastic! I first made contact via the internet with Kyle who was extremely helpful and patient with my questions. I then worked with Bruce whom was a delightful fellow and went over both cars in great detail with me. We worked on the numbers and we reached an agreement that was mutually acceptable. Then I was off to see Ken the finance wizard who put everything together, explained all my options and warranties available in explicit detail. I should also mention that Bruce and I agreed on a few details with each car that I wanted either repaired, replaced or at least looked into, this is important, they never hesitated, everything was made right no questions asked, no fight no argument. This is the way every Car dealer should operate! I would recommend them to anyone and I most certainly will be back for my next vehicle! Hats off to J&M! Thank you all for an excellent car buying experience!
After a wait to pick up the car, it was worth it. I was treated quite well. Finance guy was great, and found us a good deal. Salesman was never pushy and responded to my inquiries. They went over the vehicle with me to make sure I knew how everything worked. Just need to bring it back when the mirror comes in.
I would happily give J&M automotive a 5 star rating. Car buying can be nerve wracking, but it was easy at J&M. We recently purchased another car at a large dealership in Willing ford and it was not a smooth experience. Derek had car ready as we got home. Very professional and a breeze to work with.
Just bought a Jeep Liberty from J&M and was very pleased with my car buying experience. Salesman Paul was outstanding. Very knowledgeable about the cars they were selling and I did not feel pressured to buy. Would recommend this dealership if you are looking for a great variety of cars and suv's.
Just purchased my third vehicle from J&M Automotive. Never had any issues with the cars, nor the customer service. This recent experience is exactly what i expected in a good way. Brad was very helpful and wasted no time working with me showing me the vehicle and getting the process started, and Ken.from finance is very friendly hardworking as well
I will be writing this review on every possible forum for J&M Automotive. I just bought my first car, and thus had my first car buying experience. I was recommended to J&M by one of my best friends who bought both of her cars here. Come to find out, my other best friend purchased her jeep here as well. It's very clear they get all their business by word of mouth, and deservingly so. From helping me find the car that fit my needs, to finding one within my budget, to the test drives, the paperwork, the registration transfer until I was handed my keys and drove off, this place is PHENOMENAL. Major thanks go out to Vinny, Jack, and Ken for not making this experience as frightening as it could've been! I will recommend J&M to ANYONE.
Great experience at this dealership. Bill was absolutely the best salesman Ive worked with. Every question I asked was straight up honest. They dont budge on the price but you get what you pay for. Had the truck for 2 weeks and minor things came up. Eric & the service department were absolutely the best and fixed things immediately. Excellent service department and have already highly recommended this dealership to everybody I know.
Ray made this simply; a no fuss transaction! He was wonderful to work with; professional and he listened when I spoke @ my needs. I would highly recommend Ray to help you to find your next vehicle! I will definitely be sending all family and friends to Ray & J & M. It was a pleasure doing business with them. Ken is great as well! He definitely went above and beyond. ~ Thank you!
I bought a used car here last year and with any used car there are some problems that may arise. The service department, especially Eric S. has been wonderful! They go out of their way to make things happen. Their professionalism and courtesy is beyond my expectations. I would come back here again for any car I buy and highly recommend J&M to anyone!
A Google User
My wife and I have both purchased cars from Brad Baumhor at J&M Automotive (Mercedes and Jeep). Can't say enough about the dealership and Brad is awesome to work with! Brad went above and beyond with our requests and answering our questions at all hours of the day. He even got us our car within a tight deadline that we had. We will both be going back to J&M in the future for any new purchases! I highly recommend going to J&M Automotive and speaking with Brad, he will get you what your looking for!
Went into J&M hesitant and worried about my first car buying experience and it was absolutely phenomenal. Derek took very good care of me and picked a car perfect for my wants and needs. Staff are very friendly and helpful. I could absolutely refer a friend. Thank you J&M for a great experience
This was my first time buying a car from a dealership and not off of crags list. As you can imagine I was a little nervous, as I've heard many horror stories. The sales team at J&M is amazing! They explained everything to me and broke it down. When I went to test drive the car I bought I gave them a list of things that I would like to see fixed and looked at. They did it no problem. Even after I purchased my car I called back about two things and even though it wasn't included in my 30 day warranty they offered to look at my car anyways because it was just purchased. The team here truly loves what they do and have excellent customer service skills. Would definitely recommend them to my friends and family. We will be back to get a car for my wife in the near future!
Bought a honda pilot a 4 years ago and its been a great car. they had the best deal on the vehicle we wanted and they gave me slightly more money for my trade in vehicle than other dealers offered. The only part of the whole deal that I didn't like was the added charge of "window vin etching." but when I asked them to remove the charge (since I didn't want vin etching) they kindly did. I am currently shopping them for another car and I look forward to making another purchase from them. I highly recommend this place. There was much less cheesy back and forth between me, the salesman, and the sales manager than I have experienced at other dealerships. They also did not force extra warranties etc down my throat. They offered me everything but I did not feel pressured.
In July 2015, I purchased a gently used Honda Cross tour from J&M Automotive Sales and Service in Naugatuck. This is the third vehicle I have purchased through J&M over the years. Mr. Derek Dooley, a very knowledgeable and personable sales associate, assisted me. Derek and J&M earned a five star rating with this sale. Derek’s personal style is an excellent fit with the customer friendly J&M business model. The dealership offers carefully selected, high quality used vehicles at competitive prices in a no pressure environment and stands behind them. I am a demanding and detail-oriented car buyer, and Derek exceeded my high expectations. He listened attentively to my requirements and patiently showed me vehicles that corresponded closely to my needs, and he always responded courteously, promptly and professionally to my concerns throughout the transaction. In my opinion, you will not find a more capable or personable associate. I would strongly recommend that you visit J&M Automotive and, when you do, be sure to ask for Derek
A Google User
I bought my car in 2014, A Chevy Impala it was a 2011, the experience I had at J & M was just awesome, the salesman couldn't have been nicer, they made me feel comfortable and at ease, I had no type of bad feelings, whatsoever, I didn't feel like they were just out to get my money, and after I purchase the car several weeks later I had an issue with a sensor believe was a oxygen sensor, I called them up and they told me to bring the car in the next day, I took the car in, not only did they take very good care of my car, they also took care of me, after they replacef the oxygen sensor they send me on my way, very pleased and extremely satisfied. they were the nicest people that you can never meet and this is from someone, (myself) who is real skeptical about car salesman, but to me it's a five-star place with five star people and I would go there again and again and I will also send people to their establishment! If you need to purchase a vehicle, you can't go wrong dealing with J&m, that's for sure, when it's time to get a new vehicle you can bet your bottom dollar that's where I'm going back to! I just want to say thank you to the awesome people at J & M's I actually felt comfortable you have a satisfied customer 4life! BY the way, I've also sent my son and daughter-in-law there to purchase their vehicle! Thank you from the Hutchings family, now apart of the j&m family!
Came here unsure of what type of vehicle I wanted. Brad sat with me patiently and helped me narrow down my options. He was very thorough with the car and warranty. Today I drove off in my "newish" car and I couldn't be happier. Thanks to Ken in finance for helping me with my credit situation. I will recommend J&M to everyone.
A Google User
#1 for a reason Look no further
My experience with Steve and the rest of their staff was great when I went to J and M on a recommendation from a sales person from a local dealership in my town. I was looking for a used car with low mileage that fit my personal preferences. After explaining to a sales person what I was looking for, he told me that what I wanted wasn't going to be found easily at a new car dealership. To my surprise he then reffered me to the J and M website telling me how reputable they are instead of trying to have me wait on the possibility of a car turning up with them, since that ment he would be losing a buyer to another dealer it really spoke to the integrity and reputation of J and M. I was immediately impressed by the invintory they had in stock. They have something for everyone with cars in very many price ranges. Even though I was happy with what I saw I still didn't want to limit myself to the first place I came across. I continued to search all kinds of used car sites and went to different dealerships which turned out to be a huge waste of time. Most of them didn't have what I was looking for at a fair price and a few places which I won't name were extremely rude. I live a little ways away from J and M so I was immediately excited to see that the cars on the lot matched all the photos I had reviewed. I was able to browes around the lot without being hasseled before I went inside. I feel lucky to have had Steve M came and asked if I needed any help. He listened to my requests and then we narrowed it down to a couple of cars. He was very patient with me, answering every question that I had, which were quite a lot. Having knowledge about cars after attending school for automotive tech, I was very impressed with the condition of the cars that I got to test drive. The first car I drove brought out the young kid in me and was very fun to drive. However my most important requirement was to have the best after market warranty available and this particular car even though professionally modified and was in great condition unfortunately didn't qualify for the warranty. It would have definitely been an impulse purchace lol. After driving the VW GTI I was very happy on its performance, Steve also helped me make the right discision for what I wanted reminding me that I would be straying away from my requirements. Again, I can't stress on how good their customer service was. When we were ready to finish the paper work it was very hassel free, they even made sure I got the very best warranty available " YEAH ". They were able to get me in the car I wanted with an after market warranty while meeting all my requirements and staying within my budget. They serviced and detailed my car and had it ready for pickup in just a few days with it looking as if it just came off the assembly line. It was definitely worth the drive because I received the best assistance you could ask for from everyone that assisted me. They even picked me up so I could pick up the car asap. Because they knew how excited I was to get in and drive. Even their driver Anna was very friendly. They understand how to make you feel like family when you are there and I'm happy to be a new member of the J and M family.
Make this your FIRST Stop!
Originally from the area, I've seen J&M grow over the years. The growth of this company never changed; they are Customer-focused, Professional and Knowledgeable. They have a fantastic selection of vehicles in a wide price range. The cars are serviced and detailed in-house and those savings are passed on to the customers. You won't be disappointed. Don't bother looking for a roadside deal, stop by J&M first and you'll save yourself a lot of time.
Outstanding Experience and Product
We drove over an hour to come to J&M Automotive to buy our Nissan Frontier! There are many dealerships near our home. We were not disappointed that we drove the distance! The service is outstanding and we love our truck! Ron and Danielle are awesome. If you are looking for a vehicle, we recommend you go to J&M and ask for Ron Merancy! You will definitely be satisfied. Best vehicle buying experience ever.
I have never seen a car dealer do so much for a customer like these folks. From the initial test drive through the delivery they totally exceeded our expectations. Luis the salesperson stayed with us way past the closing time to help us with the insurance. Just one example out of many. Thanks everyone for a great job.
Great cars and excellent sales and service.
I have purchased 3 vehicles from J & M and I have always found that their sales and service departments provide the knowledge and support on my purchases that gave me a great feeling of satisfaction that the vehicles purchased met or exceeded my expectation. The J & M staff gave me a feeling of genuine care and concern that I was satisfied with my purchases. The service department did an outstanding job at prepping and servicing my vehicles . J & M will always be my first stop for buying any new car or truck...Many thanks J & M keep up the great work.
Purchase use 2013 Ford Explorer
My experience at J&M Automotive was the best I ever had a car dealership. I called the office and spoke to Brad on Friday, December 11th and asked him if the Ford Explorer was still available and he told me yes and he would have the car ready for me to check it out and test drive on Saturday December 12th. I go there around 10:15 a.m. and the SUV was there ready for me. Brad was so nice and knowledgeable about the other SUV too. After checking out the 2013 Ford Explorer and test driving and the professionalism Brad and staff show me I totally impressed with the service and how quickly to get me approved for the car. I also spoke to another couple who was buying their second car from the lot. They told me high dedicated J&M Automotive are so responsible to their customers. I would like to recognize Brad for making me feel so easy with purchasing the SUV. Brad is a very dedicated to the company and I will definitely recommend him to my friends and family when ready to purchase a car or suv.. Thank You Brad for your help, loving the 2013 Ford Explorer!!!! Darryl Colson
I bought a used Outback from J&M. We mainly worked with Steve Magura, but all the sales team were involved and thanks goes to the team. They were organized, professional, non-salesy, wanted to understand our needs and overall made the experience a pleasure. They also did a decent job of the service before we bought as well as taking care of some additional items on the car. Again, all handled without fuss and the willingness to serve and put the customer first. Nice job and decent dealership.
my salesman Mike was great, showed me what i wanted took for a test drive and i bought it. quick and easy. Don took care of all the paperwork which also went very quickly. Everyone here is very easy to talk to and easy to do business with. I own my own electrcial company with a small 4 van fleet and if i need any vehicle my first stop is here at J and M....
I recently purchased a 07 chevrolet avalanche truck from J&M and had a great experience. Everyone was very friendly and they work with you. my salesman derek was a big help- I didn't feel rushed or pressured, and he stuck with us untl we found the perfect car. I would definitely recommend J&M to anyone looking to purchase a car i will go back to get my 2nd car 5***** from me.
My wife and found a Dodge Dakota 2005 at the website Auto Trader and it was with J&M automotive so we took a ride over, I had a 2011 Honda Pilot L-ex we negotiated the price an on the vehicle I wanted and came to a price that was firm, we left to drive home thinking about the price, my wife and I agreed on the price went back and the truck need a couple of things repaired and we did manage to get a little more for the pilot, Bill was very willing to work with us he was very polite and direct the told us tat they wanted to take into the shop and work on it to fix a tic in the motor, and balance the 4 wheels. I liked the salesman Bill Dewier and the process is a little different from what I am use to but I am going to trust the dealer until other wise all and all it was a good experiences thanks J&M see you in about a week to pick up our truck
Best Experience Ever!!!
I just bought a Jeep Compass and the whole experience was great! Mike, the person who helped me was great, very patient, and helped me and my mom with everything we needed. The car has been great so far and I have no worries or concerns because their cars are like new! Also, they have a great car insurance that covers all of the important and necessary things in a car. Like I said, it was a great experience and I would totally go back in the future because of their service, quality, and large inventory!!!
2008 Mercury Mariner
After 5 weeks of shopping for a newer used SUV we found J&M automotive website. They had the largest and cleanliest looking inventory we'd found in our search. We picked out a few suv's that caught our eye and called. It took less than 1/2 hour for us to be approved for financing that would fit within our downpayment and monthly budget for a payment. We made an appointment, drove a couple suv's and took delivery of the Mercury four days later. It was delivered in showroom like condition, inside and out. We are HUGE fans and will make J&M our first stop when looking to replace our Toyota Highlander when it needs to retire. A special thank you to Kyle for helping us through the process on the phone, our sales person Bruce for your honesty, integrity and relaxed nature and Steve who completed the financing process with us. WE HIGHLY RECOMMEND J & M WHEN LOOKING FOR YOUR NEXT VEHICLE.
Bill and Mary Ellen Jimenez
This is my 2nd car
i recently purchased my 2nd car at J&M. For this car, 2007 Nissan Sentra I met with Sue who spent time with me after telling her what my requirements were. I let her know 3 yrs earlier i purchased a car and I had be 110% satisfied with the car. We talked about a couple cars, got into the Sentra, took it for a ride and gave her a depositi. i picked the car up a few days later and after a couple weeks i had 2 problems with it. Called Sue who got me in touch with Fred and Eric in the service dept. Brought the car back and this afternoon i picked up the car and its perfect! Sue stopped by to make sure the car was ok and yes it is. my thanks to Sue for being a professional salesperson (because we know there are many out there that you cant trust at all) and to Eric and Fred in service for the great job and follow up with the car. To anyone who reads this, go to J/M ask for Sue and tell her Joe sent you. As far as the service, they are great and thorough! Thanks again Sue, Eric and Fred!
Fast and Easy
This is the first time that I have dealt with J&M Automotive, but I decided to go with them because of all the positive reviews. I was looking to get a nice and reliable used car with no hassles and that is exactly what I found here. I worked with Vinny Petta and had a great experience from going in initially, test driving the car, getting financing and then picking it up and driving it home. He was very helpful and I felt as though he was being both honest and earnest when talking to me. Everyone was very friendly and relaxed as well and there was always a lot of laughter, it seems as though they really enjoy their jobs. Everyone I dealt with was organized and like I said, J&M made the purchase of my car painless for me. I recommend this place.
This was the most pleasant car buying experience we have ever had. Everyone at J&M were amazingly helpful & courteous. The experience left a nice glow..It was like we had known these People for years instead of hours..Special thanks to Vinny Petta, our sales guy..what a love..& Steve Groppa who made the whole paper work thing bearable..I will recommend you guys & this dealership to anyone looking for a good used car!! Thanks again!!
2005 GMC Safari awd with low mileage
I traveled 170 miles from Philadelphia PA.to purchase my Safari. The staff was polite and helpful dealing with all the paperwork preparation in advance of my arrival to pick up the van. I am very satisfied with the quality and value of the van I purchased.
2003 honda civic
I recently purchased a 2003 Honda civic with a big help from mike who is an awesome salesman and helped me out. A few days after having the car I had an issue called them and they fixed it for me without hesitation and I had it back the following day I highly recommend j & m auto! again a big thanks to mike! - George & Jesika Wright.
THE MOST EXCELLENT CAR DEALERSHIP
For starters many people have children and there is no place for them well at J&M AUTOMOTIVE'S they were welcomed and had things to keep them happy.Now it was a stormy day in February and my 2001 Honda accord broke down ,the transmission needed to be rebuilt again and I was tired of the car.I saw this place called J&M AUTOMOTIVE located on new haven road in Naugatuck ct so I stopped in and that is where I meet a family I never knew existed,as soon as I walked through the foyer door it lead to the entrance to " welcome to J&M AUTOMOTIVE HOW MAY I HELP YOU" I felt the sincerety in the receptionist voice and I responded I would like to buy a BMW and she responded please hold and that is when I met excellency (MR.VINCENT -VINNY-PETTA)a car dealer of sales,he responded right this way sir .We sat inside his office and I said I can spend this much and Vinny stated I will see what I can do.So I left and came back almost a week later and found it a 2007 525xi,a tan coulour with only 74592 miles on clean inside and out well maintained for a respectable price.Everything is nice and smooth and now my brother LOVED what had happened and now he wants a BMW TOO......MR PETTA I GREATLY APPRIECIATE/LOVE your truthfulness dealing with me.I tell all the people who I come cross with face to face about the most righteous respectable family safe environment for children and adults .WE LOVE J&M AUTOMOTIVES BYE BYE AND GOD BLESS .THANKYOU RESPECTABLE AND TRUTHFULLY WRITTEN MR.VERNON HAYNES
1999 Acura 2 door coupe
Would like to comment on how professional, clean and satisfying this auto sales dealership was. Louis Rodriguez was my sales person. Very thorough, followed up by phone call any and all questions I had. There was no pressure as a consumer to purchase. Test drove the car I was interested for my 16 year old daughter. All service was performed per our agreement. There was no hidden issues day of,pick up. Picking up the car went smooth. There showroom is spotless, and every one says hello. The day after picking the car up, we drove the car up to Boston, placing 300 miles on it.,,had no worries. The dealership did everything 5 star. Would highly recommend this auto sales dealership. Phil
Love My Nissan Murano
Ok so my car shopping started on line.J&M came recommended by a few friends/co-workers.I saw the Nissan on their webpage,inquired via the web,hence came Kyle the internet sales guy.Kyle was extremely helpful and hooked me up with the sales department.Drove out to see and test drive the car,Bruce and Ken made the whole process smooth and easy, even the receptionist was courteous and very helpful.Financing was a breeze and within days I was driving away in my new vehicle.I would highly recommend J&M Automotive to others,they were courteous,informative and very professional.Thanks J&M I love my new Nissan Murano. Renee Normandin
Great car buying experience. Vinnie was very accommodating put up with all my little quirks. Also was very upfront when asked about different cars and what he thought. Never any pressure to sel. Had a very minor problem with car and called Vinnie and hew was right on it love that kind of service. Can't say enough about the place and Vinnie, They even drove the car to our mechanic to have the car checked by him. Great experience!!!!!!!!!!!! Thank You Marie & Dan Carr
We were referred J& M Automotive by our son who has been pleased with the service he receives over the years. Our experience was a great one, we were total amazed with the variety and cleanliness of the cars and would not hesitate to purchase another car from you. David Camacho was a great Sales Rep and helped to put us in a car right for our needs (Nissan Quest). If you need a car go see David ! Thanks again The Garcia’s
A True Professional
No sales gimmick no shroud quick talk or street hustle, just plain old professionalism and a hand shake. I had the bad experience of going to dealer after dealer from Connecticut, Westchester New York even all the way out in New Jersey. I simply did not meet a more straight forward and honest professional like (LOUIS) of J&M Automotive. I am not being paid by the owner or did I get a cut rate on the car to write this review. What I received was old fashion manner able courteous up front car buying experience with me and my wife. Louis was a breath of fresh air and the finance guy (Ken) was awesome as well. I highly recommend this dealer ship if you are in the market for a used vehicle. Even the manager was warm friendly and would just shoot the breeze with you as if he was an old friend. J & M automotive Staff ROCKS:) :)
I just bought my first car here a few weeks ago and she's running fabulously! Vinny helped me find the perfect car in my (admittedly sparse) budget and Ken got me a great interest rate for a college student just starting to build her credit. Everyone was wonderful to work with and I have nothing but good things to say about this place. I'd happily recommend J&M to anyone looking for a great car at a great price.
Just purchased two cars from J & M within a 4 month period. Brad was very helpful and went out of his way to make sure both purchases went very smooth. Financing was very easy and painless with the help of Ken!!Both Brad and Ken were great to work with!! Thank you both!!
put on the coffee Vinny
Bought my jetta here in may. Loved the friendly service I received so much! Vinny, you were so patient with me and always had a smile and a cup of coffee to share. I'm bringing my son Shawn up today to get a car. Hope to see you there, and hope we can find a cheap but good running car!!!!!!!!!!!!!!!
I had a wonderful experience at J&M! The sales staff (Kyle and Brad) were great to deal with. They were very patient with me when I had trouble deciding which vehicle would best suit my needs, and Ken in finance was able to get me a terrific interest rate (even though my credit isn't very good right now). All in all, I would absolutely recommend J&M to all my friends!
Excellant Service All Around
This is our 2nd vehicle purchased from J&M in the past 5 months. The customer service we received was wonderful from Vinny & Brad & Eric. When we had an issue with the jeep that was purchased, Eric promptly got the jeep in and replaced the top for it. We are extremely happy with J&M and highly recommend this dealership to everyone. Thank you again - our girl's love their Altima & Jeep and we look forward in the future in purchasing another vehicle from J&M.
It is my pleasure to commend J&M automotive for providing us with an outstanding car shopping experience. Paul Pitcher took the time to get to know our needs and matched us up with the best situation to suit our needs. J&M provided prompt, polite, and professional service at every turn. It is a great feeling knowing that we have such an asset in our hometown. we look forward to recommending J&M to others and, in addition, we hope to shop here again. Best, Charley Marenghi
recently purchased a car from j&m after searching long and hard around ct. we live on the other side of ct. and didnt want to travel too far for a car went to j&m and met paul who was fantastic. he showed us some cars in the range we were looking and settled on an altima . paul was very helpful with price and trade in . ken was also helpful with financing we would recommend paul and ken and j&m
A definate 5 Star Dealership
I had the best experience at J@M Automotive, I purchased my vehicle 2 years ago, I want anyone that is interested in purchasing a vehicle Go to J@M!!!!! I had to have my car serviced, meeting James the owner, he is the most outstanding business man,he is not only a man of his word, he welcomes you're concerns with no hesitation he fulfills all he tells you that can be done. Dave DeCarlo sold the Camry to me 2011, Dave went over and above everything to be very proffesional and be sure the service provided over exceeded my expectations, I have never been treated so good, you are not just a customer to J@M they really take care of you always, no pressure to buy a vehicle, they stand behind you, and never make you feel unimportant . Sincerely, Doreen Saffioti Thank You again Dave and James, I appreciate everything you did for me.
While you know you need a new used car, or if you want a new used car, one of the biggest reasons for hesitating going to look at cars is the experience at the car dealers. Walking onto J&M's lot, and being greeted by someone like Sue makes those hesitations, concerns, and fears go away instantly. Sue was friendly, warm, honest, and professional beyond words. She made buying a car easy, and an enjoyable experience. I would recommend Sue, and the J&M Auto to anyone looking to buy a car without the stress, pressure, and discomfort you face at most dealerships! Sue you are great! Thanks!
My experience at j&m auto was great from the time i walked through the door.My salesmen Vinny P was great he made me very comfortable with my purchase and I would recommend that that if you are looking for a car or truck this is the place to go and he (Vinny) is the person you want to ask for.
Im very pleased with my new car! I was helped by a Mr Vinny Petta, and a Mr Ken Nelson. They both had excellent customer service. Vinny treated me and my wife as friends, they made us feel like we were part of the family. We have already referred one of our friends and they gave them the same treatment,i will continue to refer people J & M Automotive!thank you guys very much
this is the fourth car we have purchased at j&m . each time we have purchased a car from j&m our experience has been wonderful. the sales staff has always been warm, friendly & honest. the loan processing was quick & painless and the friendliness extends from the front desk on. thanks j & m!
Review for Dave DeCarolo as of Jan 24, 2013
As someone who studies and reports on business excellence, I am happy to report that my family's experience with J&M and DAVE DECARLO in particular was OUTSTANDING..and J & M came recommended by a local mechanic who spoke about the quality of service and care and overall credibility so our expectations were already high...Dave was exceptionally skillful in addressing a family's need to participate in the car buying..he was responsive, informed, acessible, patient and a fabulous ambassador for this OR ANY BUSINESS, especially in a buying situation..thank you so much..Dr. Laurie Anderson
We bought two vehicle’s from J&M this year the 1st time we walked into the dealer we felt very comfortable no one attacked us, Vinnie came over and said when we need to talk to someone he would be around. We found the truck we wanted online prior to going to the dealer, so we asked about it he was very informative and we picked it up the next day. The 2nd truck was needed quickly so being that he was so professional the 1st time we went back we had the 2nd truck in 4 days this was over the holiday. It is because of Vinnie we will recommend our family and friends.
To start, J&M Automotive is over an hour away from us. So you could imagine the hesitation we had as it's not as local as we would have liked. From the minute the first call was made to them, Vinny caught our attention. There was no pressure and he was as open and honest to every question we had. This proved to be true when we arrived and it was his day off. We were met by Jeff, not by him honing in on us or by pressuring us. We test drove a couple of cars and there was not an ounce of pressure. Jeff was professional and friendly and voiced his opinion on what we were driving and was honest in answering a question with a statement of "well I'm not sure but I can ask the mechanic"..This even further anchored my trust in our experience..he wasn't pulling the wool over our eyes, he didn't answer our questions with lies, he even went as far as to say "I don't want to give you bad info" (This is something you don't get from a used car dealer) We chose a different vehicle then what we went there to look at, not by influence, but by the quality of the vehicles on the lot. Each one seemed to be better then the last one we looked at and drove. We were introduced to Ken In the finance office. Great guy, even with a couple credit issues we have,as smooth and quick as getting us financed was, by the time we finished with Ken, I literally said that was so easy I didn't even feel like we bought a car. No hassle, No haggle and professional staff. I wrote this huge review because I can honestly say that when we received the finished product that Vinny presented to us, I was beyond impressed. As we drove off the lot, and with almost twenty years of personal buying experience,I can honestly say we couldn't be happier. Our second vehicle will need to be replaced, and I will be coming back here to purchase, no question. Thank you J&M Automitive for the best honest car buying experience either one of us has had.
Mike & Jill
A standout dealership, salesman Vinny and finance person Ken. I made the process longer than it should have been due to indecisiveness and an unknown financial glitch. Huge patience by all at J & M until I was totally confident and comfortable with my purchase decision. The people are great (specifically the type of people you want to deal with), the environment inside and out on the lots is pleasant and inviting and the cars are priced to sell. Good deals abound. The difficult decision is which of the good deals to select. No pressure from Vinny, Ken or J & M. Instead an honest interest in making certain that the buyer is comfortable with the purchase before the purchase is made. Whether the people, the showroom, the ample and loaded lot or the practices of J & M (including willingness/encouragement to have the vehicle checked by the buyer's mechanic, vehicles priced to sell and significantly better deals than other lots, etc.), dealing with J & M, Vinny and Ken is a very positive experience. My next vehicle purchase will be at J & M. There is no reason to go anywhere else. Though I had never even heard of J & M prior to a late November or December 2012 start in checking out dealerships in Bridgeport and Milford and beyond to Naugatuck, no other deaership can match the used car inventory, pricing and experience. This place is a slam dunk. Don't waste time going anywhere else if you seek a used vehicle. You will not do better than J & M.
Walking into J&M auto, I was very happy with the quick service and knowlegable employes that helped me get into the best car for my budget and my family. The financing was quick and easy. I am overall very happy with the service at J&M auto and will be recomending to my family and friends. Thank you J&M!
This dealership is Awesome! Theres nothing more that I hate doing than buying cars. J&M Automotive and Brad changed that completely. They're awesome to deal with. From the minute you walk in, you can tell its going to be different. The prices can't be beat and the experience is just simply awesome. My salesman Brad was laid back and easy to deal with. We did the 'small talk' thing and business at the same time. He was the best salesman I've ever dealt with!!! "No pressure sales" are priceless and thats what you get at J&M Automotive. I bought a 2005 Toyota Tundra from these guys and it was delivered to me in better than new condition. Ken was also easy to work with. He didn't try to force me into signing anything I didn't want. Once again NO PRESSURE. Thank you guys for an awesome buying experience and I looked forward to buying my next car from Brad and Ken. You guys are AWESOME!!!!!!!
Louis has sold us two cars in the past year and we couldn't be happier with the service from bothe the dealershiop and especially Louis. He has always been honest about the cars we were interested in without being agressive. He gave us the time we needed to make up our minds about the purchases we made and did all he could to meet our requests. He is an asset to the business and displays outstanding customer service.
Ken and Dave were great to work with and in answering my questions. Never did I feel like I was inconveinence to them any time I called and they were quick and helpful in everything I inquired about. The car itself was a great deal and I am glad to have driven the 1.5 hours to J&M to purchase my car. I will definitely reccomend friends and family to this dealership in the future and come back when I am in need of a new car. All the staff was friendly and welcoming. Thanks for my new Jeep!!
We are enjoying our Lexus RS300. Thanks to Vinny who did a good job in dealing with us. My wife was really hesistant when we got to the office. She said that the Guy looks so rude. But after having a little chat with Vinny, she said she was definitely wrong with her impression. I would highly recomend J&M automotive to our friends interested in buying a pre owned car. Thanks a lot Vinny. You did a good Job!
This is my second time purchasing a car through J&M, and both time have been a total pleasure! Paul has been an incredible sales person and made sure to do anything and everything to please me! I have had great luck with my first purchase and know that I will have equal luck with my second! Im confindent in this because they are all very professional and personable!! Ken the finance manager was a pleasure to do business with. He made my experience here again guick and painless!! I will continue to highly recommend my friends & family here!! Thanks again! You guys are awesome, and thanks to the receptionist Alexa for helping me with her speedy typing also making it fun and painless!!
A CUSTOMER WITH A SMILE!
This was my second automobile purchase with J&M Automotive and I must say that I was equally pleased with their excellent customer service. I was able to navigate their online website with ease and located the most perfect car to drive off their lot. Vinny's knowledgeable experience in sales helped secure my decision in choosing the best car for me at a reasonable price and Ken's expert financial skills negotiated the most manageable loan in what appeared to be in a matter of seconds. I would recommend J&M to anyone looking to purchase a decent, safe, reliable vehicle in no time flat. Thanks so much for your time and help. Karen
After a long search, and bad experiences at other dealers, I found the car I was looking for at J&M. The 2004 Honda CR-V was exactly what I was looking for. Dave was great, got the car ready for me in no time, and didn't pressure me into anything I didn't want to buy. I would definitely shop here for a car in the future. This time it'll be my first stop, and I'll avoid the trouble somewhere else.
Afer searching at several different dealerships an private sellers, i came to J&M an found my car. Bruce was a great sales person an worked well with me. I wasnt going to finance at first but i got such a great rate & it went so smoothly that i choose to go that route. Thank you for that ken. I would recommend this dealership to anyone!